Welcoming questions
- Can you tell us about your driving experience and the kinds of deliveries you have handled?
- What do you like about delivery work, and what made you apply to us?
Role-specific / technical competencies
- How do you organize and load your vehicle at the start of a route to make your stops efficient?
- Which navigation or delivery apps have you used, and how do you handle a wrong or incomplete address?
- How do you protect fragile or high-value packages during loading and transport?
- What is your process when a customer is not home and the order requires a signature?
- How do you keep your delivery confirmations and paperwork accurate on a high-volume day?
Behavioural & culture fit
- Tell us about a time a customer was upset at the door. How did you handle it?
- Describe a day when everything went wrong on your route. What did you do?
- How do you balance speed against safety when you are behind schedule?
Problem-solving / case
- You have 12 stops left, traffic is jammed, and three customers have called asking where their orders are. Walk us through what you do.
- You arrive at a stop and realize a package for that address was damaged in transit. How do you handle the customer and the report?
- Halfway through your route, your van develops a problem you think is unsafe. What are your next steps?
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