Welcoming questions
- Can you tell us about your dispatching background and the operations you have coordinated?
- What size fleet or team were you responsible for in your last role, and across what area?
Role-specific / technical competencies
- Which dispatch, TMS, or GPS tracking systems have you used, and which did you like best and why?
- Walk us through how you build a day's schedule and routes from a list of jobs.
- How do you track hours-of-service or shift limits when assigning work?
- How do you decide the order of callbacks when several customers and drivers need you at once?
- What records do you keep during a shift, and how do you keep them accurate while working the phones?
Behavioural & culture fit
- Tell us about the most chaotic shift you have dispatched. How did you keep control of it?
- Describe a conflict you had with a driver or technician over an assignment. How was it resolved?
- How do you deliver bad news to a customer, such as a missed delivery window?
Problem-solving / case
- A truck breaks down at 10 a.m. with six stops remaining and every other driver is fully booked. What do you do?
- Two priority customers demand the same two-hour window and you can only cover one. How do you decide and communicate it?
- A driver stops responding to calls and messages mid-route. Walk us through your next thirty minutes.
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