Welcoming questions
- Can you walk us through your career in hospitality and the properties you have managed?
- What achievement at a previous property are you most proud of, and how did you measure it?
Role-specific / technical competencies
- Which metrics do you review every morning, and what decisions do they drive during the day?
- How have you improved RevPAR or occupancy at a property? Walk us through what you changed.
- How do you approach staffing and scheduling across departments in high and low season?
- What is your process for managing online reviews and turning guest feedback into operational fixes?
- How do you ensure health, safety, and licensing compliance without slowing down operations?
Behavioural & culture fit
- Tell us about a time you had to turn around an underperforming department head. What did you do?
- Describe the worst guest escalation you have handled personally and how you resolved it.
- Hospitality has high turnover. What have you actually done to keep good people?
Problem-solving / case
- It is a fully booked weekend and your head housekeeper calls in sick along with three room attendants. How do you get the rooms ready?
- Occupancy is strong but profit is falling. Where do you look first, and what actions do you take?
- A guest posts a damaging one-star review naming a staff member. How do you respond publicly, internally, and with the guest?
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