About the Hotel Manager role
A Hotel Manager runs the day-to-day operations of a property and owns its results. They oversee front office, housekeeping, food and beverage, and maintenance, set service standards, manage budgets and occupancy targets, and step in personally when a guest situation needs senior attention. Everything a guest experiences, from check-in speed to room cleanliness, ultimately traces back to the standards this role sets.
The job blends leadership with commercial judgment. Strong hotel managers hire and develop department heads, keep staff turnover low in an industry where it runs high, and read daily reports on occupancy, average daily rate, and RevPAR to adjust pricing and staffing. They also maintain relationships with owners or the brand, ensure health, safety, and licensing compliance, and represent the property in the local market.
In your posting, describe the property clearly: number of rooms, service level, brand affiliation or independence, and the size of the team the manager will lead. State which metrics they will be accountable for, who they report to, and whether the role requires living on or near the property. Experienced candidates read these details closely and will self-select accordingly, which saves you screening time.
Hotel Manager job description template
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Job brief
We are hiring a Hotel Manager to run this property and own what it delivers. You will lead the front office, housekeeping, food and beverage, and maintenance teams, set and hold the service standards, manage the budget and the occupancy numbers, and step in yourself when a guest situation needs you.
This suits somebody who reads a daily report and a dining room with equal fluency, keeps good people in an industry that loses them easily, and stays composed when three departments need a decision at once.
Responsibilities
- Oversee daily operations across front office, housekeeping, food and beverage, and maintenance
- Hire, train, and develop department heads and hold regular performance reviews
- Set and monitor budgets, control costs, and drive revenue against occupancy, ADR, and RevPAR targets
- Uphold service standards and resolve escalated guest complaints personally when needed
- Review daily performance reports and adjust pricing, staffing, and inventory decisions accordingly
- Ensure compliance with health, safety, fire, licensing, and employment regulations
- Manage relationships with owners, brand representatives, suppliers, and travel partners
- Plan and oversee maintenance, renovations, and capital expenditure projects
- Monitor online reviews and guest satisfaction scores, and lead improvement plans
- Prepare and present operational and financial reports to ownership or head office
Requirements and skills
- Has run a property or a major department in one of comparable size
- Reads hotel financials fluently: budget, forecast, occupancy, rate, and revenue per room
- Has led, scheduled, and retained teams across several departments
- Works confidently in a property management system
- Knows the health, safety, and licensing obligations of a hospitality operation
- Strong guest instincts and composure when a situation escalates
- Communicates clearly with staff, guests, and ownership alike
- Available for evenings, weekends, holidays, and the calls that come at bad hours
- A hospitality or business qualification, or the equivalent in experience
Nice to have
- Experience with a branded property and its brand standards and audit processes
- Revenue management experience, including channel and OTA relationship management
- Fluency in a second language relevant to your guest base
- Experience leading a renovation, rebranding, or property opening
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