Welcoming questions
- Can you tell us about your IT career and the environments you have managed?
- What do you consider the mark of a well-run IT department?
Role-specific / technical competencies
- Walk us through the infrastructure you managed in your last role: platforms, headcount supported, and team size.
- How do you structure onboarding and offboarding so access is granted and revoked reliably?
- Describe your approach to patching and vulnerability management across servers and endpoints.
- How do you evaluate and negotiate with vendors? Give an example where you improved a contract or cut licensing costs.
- Tell us about your backup and disaster recovery setup in a previous role. How did you test that it actually worked?
Behavioural & culture fit
- Tell us about a time you had to deny a request from a senior leader for security or budget reasons. How did you handle it?
- Describe how you have developed a struggling team member on your support desk.
- How do you balance urgent support tickets against long-term infrastructure projects?
Problem-solving / case
- At 9 a.m. on Monday, half the company cannot access email or shared files. Walk us through your first hour.
- An employee reports they clicked a phishing link and entered their credentials. What are your immediate steps?
- Leadership asks you to cut the IT budget by 15 percent without hurting service levels. How do you approach it?
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