Welcoming questions
- Can you tell us about yourself and what drew you to IT support?
- What kind of environment have you supported so far in terms of users, devices, and operating systems?
Role-specific / technical competencies
- Walk us through your troubleshooting process when a user reports that their laptop is slow.
- How do you handle onboarding a new hire: what accounts, devices, and access do you set up, and in what order?
- What is your experience with identity tools such as Active Directory, Azure AD, or Google Workspace?
- How do you keep track of hardware inventory and software licenses so nothing gets lost?
- A user cannot connect to the VPN while working remotely. What do you check, step by step?
Behavioural & culture fit
- Tell us about a time you dealt with a frustrated user. How did you keep the interaction constructive?
- Describe a recurring issue you eliminated for good rather than fixing it ticket by ticket.
- How do you prioritize when several urgent tickets arrive at the same time?
Problem-solving / case
- Half the office suddenly loses internet access during business hours. What do you do in the first fifteen minutes?
- An executive's laptop dies an hour before an important presentation. How do you handle it?
- You notice several users clicked a phishing link. Walk us through your immediate response and follow-up.
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