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Welcoming questions
Can you tell us about yourself and what drew you to IT support?
What kind of environment have you supported so far in terms of users, devices, and operating systems?
Role-specific / technical competencies
Walk us through your troubleshooting process when a user reports that their laptop is slow.
How do you handle onboarding a new hire: what accounts, devices, and access do you set up, and in what order?
What is your experience with identity tools such as Active Directory, Azure AD, or Google Workspace?
How do you keep track of hardware inventory and software licenses so nothing gets lost?
A user cannot connect to the VPN while working remotely. What do you check, step by step?
Behavioural & culture fit
Tell us about a time you dealt with a frustrated user. How did you keep the interaction constructive?
Describe a recurring issue you eliminated for good rather than fixing it ticket by ticket.
How do you prioritize when several urgent tickets arrive at the same time?
Problem-solving / case
Half the office suddenly loses internet access during business hours. What do you do in the first fifteen minutes?
An executive's laptop dies an hour before an important presentation. How do you handle it?
You notice several users clicked a phishing link. Walk us through your immediate response and follow-up.
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