Welcoming questions
- Can you tell us about yourself and your front desk or customer-facing experience?
- What do you enjoy about being the first person visitors meet?
Role-specific / technical competencies
- Which phone systems and office tools have you used at the front desk?
- How do you prioritize when the phone rings while a visitor is checking in?
- How do you handle confidential information you overhear or handle at reception?
- What does a well-organized reception area look like to you?
- How do you keep visitor logs and security procedures consistent on busy days?
Behavioural & culture fit
- Tell us about a difficult visitor or caller you handled. What did you do?
- Describe a time you noticed and fixed a problem before anyone asked.
- How do you stay positive and welcoming at the end of a long day?
Problem-solving / case
- An angry visitor demands to see the CEO without an appointment. What do you do?
- Two executives book the same meeting room for an important client meeting. How do you solve it?
- A courier delivers a package addressed to someone who left the company. What are your steps?
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