Welcoming questions
- Can you tell us about yourself and the kinds of clients or executives you have supported?
- What does your ideal working relationship with a client look like?
Role-specific / technical competencies
- Which tools do you use daily for calendars, tasks, and communication, and how do you keep everything in sync?
- Walk us through how you would take over a cluttered inbox with 2,000 unread emails.
- How do you schedule a meeting for five people across three time zones?
- What is your system for making sure recurring tasks never slip, even during a busy week?
- How do you handle confidential information such as passwords, financial details, or private correspondence?
Behavioural & culture fit
- Tell us about a time you made a mistake that affected your client. How did you handle it?
- Describe a situation where instructions were vague. How did you decide whether to ask or to act?
- How do you stay motivated and structured when working alone all day?
Problem-solving / case
- Your client is unreachable on a flight, and a meeting they must attend tomorrow gets moved to a conflicting slot. What do you do?
- You support two clients and both send you urgent requests due by end of day. How do you handle it?
- A vendor emails an invoice that looks slightly off from previous ones. What steps do you take before paying it?
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