About the COO role
A Chief Operating Officer (COO) turns company strategy into day-to-day execution. They oversee the operational engine of the business: processes, budgets, performance management, and cross-functional coordination, often with direct responsibility for functions such as HR, finance, customer operations, or supply chain. While the CEO sets direction and represents the company externally, the COO makes sure the organization actually delivers on its commitments, on time and within budget.
The COO role is famously flexible, and its scope depends on the CEO's strengths and the company's needs. In some companies the COO runs revenue operations and go-to-market execution; in others they own manufacturing, logistics, or people operations. What stays constant is the mandate: build scalable processes, remove operational bottlenecks, hold leaders accountable to measurable goals, and give the CEO an execution partner they can trust completely.
In your posting, spell out which functions report to the COO, how the role divides responsibilities with the CEO, and the biggest operational challenges the new hire will inherit in their first year. Because the title means very different things at different companies, a precise scope section will do more than any list of adjectives to attract candidates whose experience genuinely matches your needs.
COO job description template
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Job brief
We are hiring a COO to turn company priorities into operating plans that teams can execute. You will design and improve operational processes, set performance goals with department leaders, and manage budgets and resource allocation across the company.
Working closely with the CEO, you will build the systems and the team that let us scale efficiently. You are likely to do well if you are an experienced executive with strong analytical skills and a track record of leading operations through growth.
Responsibilities
- Translate company strategy into operational plans with clear owners, timelines, and metrics
- Oversee daily operations across departments and remove cross-functional bottlenecks
- Design, document, and continuously improve core business processes as the company scales
- Set performance goals with department leaders and run the cadence that tracks them
- Own operating budgets, resource allocation, and cost management across functions
- Build and mentor a strong leadership team, including hiring key operational leaders
- Establish reporting and KPIs that give the CEO and board a reliable view of the business
- Lead major operational projects such as new market launches, systems rollouts, or reorganizations
- Manage risk, legal, and compliance matters in partnership with relevant leaders
- Review operational risks with leaders and make sure each mitigation plan has a clear owner
Requirements and skills
- Previous experience as a COO, VP of Operations, or senior operations executive
- Track record of scaling operations through significant company growth
- Strong financial acumen, including budgeting, forecasting, and unit economics
- Experience leading leaders and managing large cross-functional teams
- Data-driven approach to decision making and performance management
- Excellent organizational, planning, and prioritization skills
- Outstanding communication skills across executive, board, and frontline audiences
- BSc or MBA in Business Administration or a related field, or equivalent experience
Nice to have
- Experience in our industry or with a similar business model
- Background in management consulting or a strategy function
- Experience with international expansion or multi-site operations
- Familiarity with operational tooling such as ERP and BI platforms
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