Welcoming questions
- Can you tell me a bit about yourself and your journey in the food and beverage industry?
- What motivated you to apply for this barista position with us?
Role-specific / technical competencies
- What types of coffee brewing methods are you familiar with, and can you describe the differences between them?
- How do you ensure consistency and quality when preparing beverages?
- Can you explain how you would handle a situation where a customer is not satisfied with their drink?
Behavioural & culture fit
- Describe a time when you had to work as part of a team. What role did you take, and how did it influence the outcome?
- How do you handle stress during busy hours, and can you provide an example of a particularly busy shift you managed successfully?
- What does excellent customer service mean to you, and how do you ensure you provide that in your role?
Problem-solving / case
- Imagine a customer orders a complex drink with multiple modifications. How would you approach preparing this order while ensuring accuracy and speed?
- If you notice that a piece of equipment is malfunctioning during your shift, what steps would you take to handle the situation?
- You have a line of customers waiting and one of your co-workers is struggling. How would you balance providing service while supporting your colleague?
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