Welcoming questions
- Can you tell us about yourself and any customer-facing work you have done?
- What do you think makes a checkout experience pleasant for a customer?
Role-specific / technical competencies
- Have you used a POS system or cash register before? Which ones?
- How do you make sure your till balances at the end of a shift?
- What would you do if a price does not scan correctly during a rush?
- How do you handle age verification for restricted products?
- How do you keep the line moving while staying friendly with each customer?
Behavioural & culture fit
- Tell us about a time you dealt with an upset customer. What happened?
- Describe a shift that went wrong. How did you handle it?
- How do you stay accurate and attentive during long, repetitive shifts?
Problem-solving / case
- Your till is short at the end of the shift. What do you do?
- A customer insists an item was on promotion but the system disagrees. How do you handle it?
- The card machine goes down during peak hours. What are your next steps?
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