Welcoming questions
- Can you tell us about your retail background and the products you have merchandised?
- What display or reset are you most proud of, and what results did it produce?
Role-specific / technical competencies
- Walk us through how you execute a planogram from the documentation to the finished shelf.
- How do you use sales or sell-through data to decide what to change on the shelf?
- What is your process for stock rotation and catching short-dated or damaged product?
- How do you approach a store manager to ask for a secondary display or better placement?
- What do you look at when auditing a competitor's shelf, and how do you report it?
Behavioural & culture fit
- Much of this job is done without a supervisor present. How do you keep your standards high on your own?
- Tell us about a time store staff were unhelpful or resistant. How did you still get the work done?
- Describe a week when your schedule fell apart, such as delayed deliveries or a surprise reset. How did you re-plan?
Problem-solving / case
- You arrive for a promotion launch and the promotional stock has not been delivered. What do you do?
- A product you merchandise is selling poorly in one store but well elsewhere. How do you diagnose and fix it?
- The planogram assigns space to an item the store rarely sells, while a fast mover keeps running out. What do you do?
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