Welcoming questions
- Can you tell us about yourself and your retail or customer service experience?
- What do you enjoy about working with customers face to face?
Role-specific / technical competencies
- How do you approach a customer who is browsing without being pushy?
- Walk us through how you would learn our product range in your first two weeks.
- How do you naturally suggest add-on products without sounding scripted?
- What does a well-maintained sales floor look like at the end of your shift?
- Have you worked with sales targets? How did you track your progress?
Behavioural & culture fit
- Tell us about the best sale you ever made. What made it work?
- Describe a time you turned an unhappy customer into a satisfied one.
- How do you keep energy high during quiet hours or repetitive tasks?
Problem-solving / case
- A customer wants a product that is out of stock. How do you save the sale?
- You suspect someone is shoplifting. What do you do?
- Three customers need help at once and you are alone on the floor. How do you handle it?
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