Welcoming questions
- Can you tell us a bit about yourself and what you enjoy about working with customers?
- What is a memorable shopping experience you have had, good or bad, and what made it stick with you?
Role-specific / technical competencies
- How do you approach a customer who is browsing without pushing them away?
- Describe how you would learn a new product range quickly. What has worked for you before?
- Have you worked with sales targets? How did you track your progress and improve?
- How do you suggest additional items without sounding like you are just upselling?
- What experience do you have with point-of-sale systems, cash handling, or returns?
Behavioural & culture fit
- Tell us about a time you turned an unhappy customer into a satisfied one.
- How do you keep your energy up during a long shift on a busy day?
- Describe a time you helped a teammate during a rush. What did you do?
Problem-solving / case
- The store is crowded, the queue is growing, and a customer needs detailed product advice. How do you handle both?
- A customer wants to return an item without a receipt and is getting frustrated. Walk us through what you would do.
- You notice a display area consistently gets ignored by shoppers. What would you try to change that?
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