Welcoming questions
- Can you tell us about yourself and what drew you to pharmacy work?
- What kind of pharmacy setting have you worked in, and what did a typical shift look like?
Role-specific / technical competencies
- Walk us through your process for filling a prescription from data entry to the pharmacist's final check.
- How do you handle an insurance rejection or a prior authorization request at the counter?
- Which pharmacy management systems have you used, and how quickly do you pick up new software?
- What steps do you take to prevent dispensing errors, and can you describe a near miss you caught?
- How do you handle and document controlled substances to stay compliant with regulations?
Behavioural & culture fit
- Tell us about a time a customer was upset about a delay or a cost. How did you handle it?
- Describe a situation where you had to stay accurate while working under heavy time pressure.
- How do you decide when a customer question needs to go to the pharmacist rather than answering it yourself?
Problem-solving / case
- You notice the quantity on a filled prescription does not match the label. What do you do?
- A regular customer asks you to refill a controlled substance prescription two weeks early. How do you respond?
- The pharmacy is short-staffed, the phone is ringing, and there is a line at the counter. How do you prioritize?
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