Welcoming questions
- Can you tell us about yourself and what drew you to community management?
- Which community have you managed or been part of that you are most proud of, and why?
Role-specific / technical competencies
- Which community platforms have you managed, and how do you adapt your approach to each one?
- How do you build a content and engagement calendar for a community? Walk us through your process.
- How do you write and enforce community guidelines without alienating members?
- Which community metrics do you track, and how have you used them to change your strategy?
- How do you collect product feedback from the community and make sure internal teams actually act on it?
Behavioural & culture fit
- Tell us about a time you handled a heated or hostile public conversation. What did you do and what was the outcome?
- Describe a community initiative you launched that did not work. What did you learn?
- How do you keep your responses authentic while representing a brand voice all day?
Problem-solving / case
- Our community engagement has been flat for six months. Walk us through how you would diagnose and revive it.
- A frustrated customer posts a viral complaint thread with inaccurate claims about our product. What do you do in the first hour, the first day, and the first week?
- We want to launch an ambassador program for our top users. How would you design it and measure whether it works?
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